After sales services and service strategy
In many manufacturing companies, service strategy and service business are either still overlooked or instead often seen as nothing more than an aid when selling new products. As a result of this non-proactive approach, the share of turnover from customer service / after-sales service in, for instance, German machinery construction, averages a mere 19%.
The benefits of developing a proactive service offering are numerous:
- Service business is far less volatile than machinery sales
- After-sales service can reach 30-50% of turnover, i.e. there is real growth potential here
- Substantially better margins can be achieved in customer service
- Comprehensive service business leads to stronger customer loyalty and to an improved understanding of the customer’s needs
- A clear service strategy can thus be used for better competitive positioning
In addition to development of strategy, ROI Consulting above all provides support in the practical implementation of strategies for after-sales services, drawing on the wealth of more than 20 years of experience.
Consulting packages for after sales services and service strategy
1. Potential Analysis
Potentials analysis for ascertaining actual market and growth potentials through after-sales services |
2. Crash Program
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3. Future Services PortfolioDevelopment of the future services portfolio and design of products in service
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4. Profitable ImplementationCreate profitable after-sales services in select areas
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