Lean organization and lean administration

In comparison to processes that add value directly, indirect business processes usually have considerably higher potentials for increasing efficiency. The symptoms of inefficiency are defects, corrections, double processing, waiting times, long conferences, etc., as well as dissatisfied internal and external customers.

There are many causes for this, including intransparency in the provision of services, lack of process orientation, low standardization, leadership and controlling problems, and IT systems that are inadequately used or maintained.

Lean structures and processes in indirect company areas

With its “Lean Organization – Lean Administration”, ROI Consulting deploys a holistic approach that integrates such aspects as customer orientation of the services portfolio, effective management and leadership system, efficient processes, and motivation of employees. Time-tested approaches and tools are put to work, which are the culmination of more than 30 years of consulting experience in administrative areas of industry and government.