Improving quality and process stability

In addition to leadership in terms of technology and costs, quality leadership has become the prominent competitive factor for German companies. In order to be able to remain a successful player and partner in global competition, a company has to be capable of providing technologically advanced products at the right time, at the right cost, and with the right quality. For instance, a trend is becoming clear in several sectors that the operational quality performance of suppliers and the caliber of supplier parts in the field are becoming an ever more attractive element with respect to pricing, payment, and warranty policies.

Making quality a consistent target within the company goes considerably beyond the traditional understanding of quality management or quality assurance. In the past, these have too often been reduced to meeting the requirements under standards for obtaining well-known quality certifications.

Using a quality management system that strives for excellence, on the other hand, all company functions and processes are organized in such a way that defective products or services can neither be passed along internally nor reach the customer.

Quality assurance of the future thus goes well beyond technical product quality and becomes a management task that must be instilled in all company departments. All company decisions must be guided by principles relevant to quality, whether in setting standards for the development of new products, the manufacture of products during production, or the supply of goods to the customer. Moreover, the term “quality costs” must be redefined, and corresponding controlling must be developed.

ROI Management Consultants deploys a wealth of experience and an extensive methods toolkit in supporting companies as they face the following challenges on the path to quality excellence:

• Preventive safeguarding of product quality and risk management in the product development process
• Establishment of best-practices processes in order to implement a zero-defects philosophy in production
• Operational quality offensive, process stabilization, and programs for reducing quality costs
• Quality management in indirect company functions
• Quality assurance for purchased parts and supplier development 
• After-sales quality

You can find an overview of our entire spectrum of services in this area under Lean Production.