Organisational & Process Development

STRATEGY
– The company strategy shapes the framework for designing the target operation model (TOM)
– Deployment of strategic framework provides the foundation for definition of service levels

SERVICE LEVEL AGREEMENT (SLA)
– Service levels imply strategic framework und determine the future organizations understanding of performance
– Future organizations value proposition aims to achieve highest performance as part of the overall organization

ORGANIZATIONAL DESIGN
– Organizational design provides the framework for newly designed organization structure, process and systems landscape
– Clear description of functions, roles, responsibilities, skills and capabilities facilitate an effective and efficient execution

GOVERNANCE & REPORTING
– Connection of organizational design and process / systemic landscape by means collaboration & coordination
– Baseline for performance management to ensure customer satisfaction and target oriented improvement process

PROCESS & AUTOMATIZATION
– Design of ideal processes / workflows, systems and interfaces to ensure satisfactory fulfilment of service level agreements
– Use of automatization for suitable process steps to represent best in class practices and increase competitiveness

Clientes