rocess mining is a data-driven process management technique that enables organizations to reconstruct, analyze, and optimize real business processes based on digital footprints from IT systems. By extracting and evaluating event logs from systems such as ERP, CRM, or workflow applications, process mining provides a transparent view of actual process flows and allows comparisons with predefined target processes.
By leveraging process mining, organizations can identify deviations, bottlenecks, and inefficiencies within their processes. The resulting transparency serves as a foundation for targeted optimization initiatives, automation opportunities, and data-driven decision-making. As a result, process mining significantly contributes to improving efficiency, process quality, and compliance across the entire value chain.