Zero-Defect Management

Mastering increasing complexity and Industry 4.0 in QM


Goals & Benefits

By implementing zero-defect management in complex value chains, you can:

  • Master increasing complexity
  • Reduce quality costs and increase productivity
  • Improve responsiveness of the organization
  • Minimize product and liability risks
  • Intensify teamwork and increase employee ownership

The training provides a sound insight into the special features and requirements of complex quality management systems. It illustrates the most important QM methods and shows you how to implement them in your company. After the training, you will know your status quo in quality management and have concrete approaches for action.


Interactive, sustained learning through theory, best practices and concrete implementation with examples:

  • Why previously successful approaches and methods of quality management are no longer effective today
  • Basics of Zero-Defect Management
  • Classification of Zero-Defect management in QM systems
  • Importance and role of the Toyota Production System (TPS) principles
  • Selected tools of Lean Management and their classification in zero-defect management
  • Application and integration of Six Sigma
  • Synergies between Lean Management, Six Sigma and Zero-Defect Management
  • Hoshin Kanri on linking Zero-Defect Management with corporate strategy
  • Work and management culture in modern QM
  • Status quo (structural and process organization, methodological competence, work and management culture) and individual solutions
  • Success factors and challenges



Target group

  • Middle Management
  • Professionals and managers from quality management, quality assurance and organizational development
  • Lean Experts
  • Works Council


2 days

Number of participants

5-12 participants


We will be happy to provide you with an individual offer.